Accessibility for Ontarians with Disabilities – Multi-Year Accessibility Plan

Section 1: Introduction and Background Information

Baylis Medical is committed to treating all people in a way that allows them to maintain their dignity and independence. We are committed to meeting the needs of persons with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements set out in the Accessibility for Ontarians with Disabilities Act (AODA); provided it does not cause Baylis Medical undue hardship.

The Integrated Accessibility Regulation (IASR) under the AODA was enacted in June 2011. Section 4(1) of the IASR requires employers with 50 or more employees to develop, maintain and make publicly available a multiyear accessibility plan.

Section 2: Baylis Medical’s Multi-Year Accessibility Plan

Part 1: Customer Service Standard

Requirement	Action	Status	Compliance Date
Establishment of Policies and Procedures	Baylis Medical’s “AODA Policy_v2” and “Statement of Commitment to Accessibility” were issued 12-Jul-2017. The policy discusses the AODA standards as they relate to Baylis. Specific standards covered in the policy: Customer Service Standard Information and Communications Standard Employment Standard The “Statement of Commitment to Accessibility” is posted at Baylis facilities’ front desk. The Statement, along with the “AODA Policy_v3” can also be found on company’s Quality Management System. Baylis Medical shall, on request, provide these documents in an accessible format and/or with communication support.	Complete	12-Jul-2017 – Version 2
Service Animals	Individuals with disabilities who are accompanied by a service animal are welcomed at all of our Ontario locations, in areas open to the public. Staff and volunteers receive training on how to interact and communicate with individuals with disabilities who are accompanied by a service animal.	Complete	2012 and ongoing
Support Persons	Individuals with disabilities who are accompanied by a support person are welcomed at all of our Ontario locations. Staff and volunteers receive training on how to interact and communicate with individuals with disabilities who are accompanied by a support person.	Complete	2012 and ongoing
Notice of Temporary Disruptions	Baylis Medical will provide notice in the event of a planned or unexpected significant disruption in areas of the facility typically accessed by persons with disabilities. The notice will include information about reasons for the disruption, its anticipated duration, and a description of alternative facilities. The notice will be placed at all front entrances.	Complete	2012
Feedback Process	Feedback regarding the way Baylis Medical provides services and resources to persons with disabilities can be made verbally at any front desk, by email, online through our feedback form, by phone or by mail. Baylis Medical will ensure that process is accessible to persons with disabilities by providing accessible formats and/or communications support, upon request. Response to feedback will be provided within 5 business days.	Complete	2012
Format of Documents	Baylis Medical is committed to providing accessible documentation intended for the public. Baylis Medical shall, regularly and upon request, provide documentation in an accessible format and/or with communication support; in a timely manner that takes into account, the person’s accessibility needs due to disability.	Ongoing	2012 and ongoing
Training	Baylis Medical provides training to: All employees and volunteers Every person who participates in developing Baylis policies Every other person who provides goods or services on behalf of Baylis Medical Training includes the purpose of AODA, the requirements and instruction about the following: How to interact and communicate with persons with various types of disability How to interact with persons with disabilities who use an assistive device How to use equipment or devices available at Baylis facilities What to do if a person with a disability is having difficulty accessing Baylis’ services or facilities For those with access to a computer and the Learning Management System, initial training is taken online and due within 120 days after the person’s start date. For those without access to computers or the Learning Management System, initial training is done in person and is completed within 120 days after the person’s start date. When policies, practices or procedures on the provision of goods or services to people with disabilities change, updated training will be provided. Training records are kept in the Learning Management System, including the date of completion. The training policy is indicated in “AODA Policy_v3”, it summarizes the content of the training and specifies when training is provided and to whom it is provided.	Ongoing	2012 and ongoing

Part 2: IASR – General Requirements

Requirement	Action	Status	Compliance Date
Accessibility plan	Baylis Medical is committed to the appropriate implementation and maintenance of the multi-year accessibility plan, which outlines the company’s strategy to prevent and remove barriers. The multi-year accessibility plan can be found on the company’s website and if requested, the plan will be provided in an accessible format and/or with communication support. The multi-year plan is reviewed and updated at least once every five years.	Ongoing	2012 and ongoing
Filing Reports	Baylis Medical will file all applicable annual Ministry reports.	Yearly	Yearly
Training	Baylis Medical provides training to: All employees and volunteers Every person who participates in developing Baylis policies Every other person who provides goods or services on behalf of Baylis Medical Training includes the AODA as it relates to the Ontario Human Rights Code and persons with disabilities. For those with access to a computer and the Learning Management System, initial training is taken online and due within 120 days after the person’s start date. For those without access to computers or the Learning Management System, initial training is done in person and is completed within 120 days after the person’s start date. When policies, practices or procedures on the provision of goods or services to people with disabilities change, updated training will be provided. Training records are kept in the Learning Management System, including the date of completion.	Ongoing	2017 and ongoing

Requirement

Action

Status

Compliance Date

Accessibility plan

Baylis Medical is committed to the appropriate implementation and maintenance of the multi-year accessibility plan, which outlines the company’s strategy to prevent and remove barriers.

The multi-year accessibility plan can be found on the company’s website and if requested, the plan will be provided in an accessible format and/or with communication support.

The multi-year plan is reviewed and updated at least once every five years.

Ongoing

2012 and ongoing

Filing Reports

Baylis Medical will file all applicable annual Ministry reports.

Yearly

Training

Baylis Medical provides training to:

All employees and volunteers
Every person who participates in developing Baylis policies
Every other person who provides goods or services on behalf of Baylis Medical

Training includes the AODA as it relates to the Ontario Human Rights Code and persons with disabilities.

For those with access to a computer and the Learning Management System, initial training is taken online and due within 120 days after the person’s start date.

For those without access to computers or the Learning Management System, initial training is done in person and is completed within 120 days after the person’s start date.

When policies, practices or procedures on the provision of goods or services to people with disabilities change, updated training will be provided.

Training records are kept in the Learning Management System, including the date of completion.

Ongoing

2017 and ongoing

Part 3: IASR – Information and Communications Standard

Requirement	Action	Status	Compliance Date
Feedback Process	See above
Format of Documents	See above
Emergency Response Information	Baylis Medical has an emergency evacuation plan, staff and volunteers have been trained. This information is not made public, if it is made public in the future – Baylis will provide the information in an accessible format and/or with communication support.	Complete	2012
Website Content	Baylis Medical is committed to ensuring that our website and its content conforms to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, Level A and eventually increasing to Level AA.	Ongoing	2014 and ongoing
Training	Training on the IASR – Information and Communications Standard is provided online. The training is required for Baylis Medical’s Marketing team and is to be completed 120 days after the person’s start date.	Complete	2017

Part 4: IASR – Employment Standard

Requirement	Action	Status	Compliance Date
Recruitment	Baylis Medical includes language in job postings to make applicants (internal/external) aware that accommodations are available for persons with disabilities. When individually selected to participate in an assessment or selection process, Baylis Medical informs applicants via email that accommodations are available upon request in relation to the materials or processes to be used. When making offers of employment, Baylis Medical notifies the successful applicant via the company’s employee handbook of its policies for accommodating employees with disabilities. If a selected applicant requests an accommodation, Baylis Medical will consult with the applicant and provide or arrange for the provision of a reasonable accommodation, taking into account the applicant’s accessibility needs due to disability.	Complete	2014
Emergency Response Information	Baylis Medical will provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary and Baylis is aware of the need for accommodation due to the employee’s disability. If an employee who receives individualized workplace emergency response information requires assistance, with the employee’s consent, Baylis will provide the workplace emergency response information to the person designated to provide assistance to the employee. Baylis will provide this information as soon as possible after becoming aware of the need for accommodation due to the employee’s disability. Baylis will review the individualized emergency response information: When the employee moves to a different location in the company When the employee’s overall accommodations needs or plans are reviewed When Baylis reviews general emergency response policies	2014 and ongoing	2014
Individual Accommodation Plans	Baylis Medical has developed a template for the development of individual accommodation plans for employees with disabilities. The template includes the following elements: The manner in which the employee requesting accommodation can participate in the development of the accommodation plan The means by which the employee is assessed on an individual basis The manner in which Baylis can request an evaluation by an outside medical or other expert The steps taken to protect the privacy of the employee’s personal information The frequency with which the individual accommodation plan will be reviewed and updated	Complete	2017
Return to Work	Baylis Medical’s Return to Work Policy and Program have been updated to include a process for its employees who have been absent from work due to a disability and require disability-related accommodations in order to return to work.	Complete	2017
Performance Management	Baylis Medical will ensure that accessibility needs as well as individual accommodation plans are taken into account during an employee’s Performance Review.	Complete	2014
Career Development	Baylis Medical takes into account the accessibility needs of its employees with disabilities as well as any individual accommodation plans, when providing career development and advancement opportunities to its employees.	Complete	2014
Redeployment	When redeploying employees with disabilities, Baylis Medical will take into account their accessibility needs as well as individual accommodation plan.	Complete	2014
Training	Training on the IASR – Employment Standard is provided online. The training is required for Baylis Medical’s Managers, Team Leads and Human Resources department and is to be completed 120 days after the person’s start date.	Complete	2017